Frequently Asked Questions

Have a question? Start here! We’ve gathered our most common questions to make your experience smooth and stress-free.

 

Where do you deliver?

We deliver across the UAE, with shipping rates calculated at checkout.

What is your processing time?

All orders are processed and shipped within 3–5 business days.

Do you accept returns or exchanges?

We do not accept returns or exchanges. However, if your item arrives damaged, we are happy to issue a refund or replacement.

What should I do if I receive a damaged product?

Please contact us within 24–48 hours of receiving your order with photos of the damage, and our team will assist you immediately.

How can I track my order?

Once your order ships, you’ll receive a confirmation message on your Whatsapp number with your tracking details.